Terms of service

Welcome to East Ember Inc. These Terms & Conditions (“Terms”) explain the rules governing the use of our website and purchases made through our online store.

By browsing our website or placing an order, you agree to these Terms, subject to applicable laws and consumer protection rights.

Eligibility

To place an order through our website, you must be at least 18 years old or have the legal capacity to enter into a purchase agreement.

Parents or legal guardians are responsible for purchases made by minors through their accounts or payment methods, where permitted by law.

Website Use

Our website is intended for lawful personal shopping and browsing.

Users must not engage in fraudulent activity, provide misleading information, interfere with website security, or attempt unauthorized access to our systems.

We may restrict access when reasonably necessary to protect our website, customers, and business operations.

Product Information

We aim to present our products accurately through descriptions, photographs, specifications, pricing, and availability information.

Our selection includes wooden toys, educational activities, and imaginative play essentials.

Because some products are made with natural materials, slight differences in wood grain, texture, or color may occur.

Product colors may also vary slightly due to photography, lighting, and screen settings.

We may revise product details or availability when necessary.

These provisions do not affect your rights concerning defective, damaged, or incorrectly described products.

Children's Toy Safety

Our products are designed for different childhood age groups and stages of development.

Certain toys may include small pieces, detachable accessories, or moving components.

Customers should carefully review age recommendations, product descriptions, safety warnings, and usage instructions before purchasing.

Adult supervision is recommended whenever indicated by the product's safety information.

Products should be used only for their intended purposes and in accordance with relevant safety guidance.

We seek to provide accurate safety information and meet applicable product safety requirements.

Pricing and Payment

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes, shipping charges, and other required fees will be disclosed during checkout.

The total order amount will be shown before payment is completed.

By placing an order, you authorize us and our payment partners to process payment using your selected method.

Customers are responsible for providing accurate billing and payment information.

If a pricing or listing error affects an order, we may contact you to confirm the corrected details or offer cancellation with a refund.

Orders and Order Acceptance

Submitting an order represents your request to purchase the selected products.

An automatic confirmation email acknowledges receipt of your order but does not necessarily indicate final acceptance.

We may decline or cancel orders for legitimate reasons, including:

Product unavailability
Incorrect prices or product details
Payment authorization problems
Suspected fraudulent activity
Invalid delivery information
Shipping or fulfillment restrictions

If payment has already been collected for a canceled order, the appropriate amount will be refunded to the original payment method.

We will communicate significant order issues whenever reasonably possible.

Shipping and Delivery

We currently ship within the United States only.

Most orders are processed within 1–3 business days after payment confirmation.

We provide free standard shipping on eligible U.S. orders of $68 or more, calculated after discounts and before taxes and shipping charges.

Shipping fees, available methods, and estimated delivery information are provided during checkout or in our Shipping Policy.

Delivery estimates may be affected by carrier operations, weather, holidays, or unexpected transportation delays.

If we cannot ship within the promised timeframe, customers will be informed of applicable delay, cancellation, and refund options.

Please review our Shipping Policy for further information.

Returns and Refunds

We want customers to feel confident when purchasing from East Ember Inc.

Returns, refunds, replacements, and related requests are handled according to our Refund & Return Policy.

Eligibility may depend on the product's condition, completeness, and reason for return.

Items that have been intentionally damaged, significantly altered, or returned incomplete may not qualify for a full discretionary refund.

Nothing in this section limits legal remedies available for defective, damaged, incorrect, or misdescribed products.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before shipment.

Once an order enters the final fulfillment stage or has been dispatched, modifications may no longer be possible.

Orders already shipped may be eligible for return under our Refund & Return Policy.

Applicable statutory cancellation and refund rights remain unaffected.

Product Availability

Product availability may change as inventory is updated.

While we work to keep stock information accurate, occasional discrepancies may occur.

If an ordered product becomes unavailable, we will contact you regarding a refund or another mutually agreed solution.

We will not replace an item with a materially different product without your authorization.

Intellectual Property

Website content, including product images, descriptions, graphics, logos, videos, and page designs, belongs to East Ember Inc or the respective rights holders.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

Unauthorized reproduction, commercial distribution, modification, or use of protected materials is prohibited.

Personal, noncommercial browsing and use of our website are permitted in accordance with these Terms.

Reviews and Customer Content

Customers may share product reviews, photographs, comments, and feedback through available website features.

By submitting content, you confirm that you have the necessary rights to share it.

Where legally permitted and with any required permissions, submitted content may be displayed for customer information or promotional purposes.

We may remove content that is fraudulent, unlawful, abusive, misleading, or infringes the rights of others.

Customers remain free to share honest opinions, including negative experiences, without penalties for doing so.

Website Availability

We strive to provide a convenient and reliable online shopping experience.

However, temporary interruptions may occur because of maintenance, software updates, technical difficulties, or circumstances outside our control.

We may update or temporarily suspend website features when reasonably necessary.

While we work to maintain website functionality, uninterrupted access cannot be guaranteed.

Disclaimer

To the extent permitted by applicable law, our website and online services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate information and reliable functionality.

However, temporary technical issues or service interruptions may occasionally occur.

Nothing in these Terms excludes or reduces applicable product warranties, statutory consumer rights, or other protections that cannot legally be waived.

Limitation of Liability

To the extent permitted by applicable law, East Ember Inc is not responsible for indirect, incidental, special, or consequential losses arising from website use or purchases made through our store.

Where legally permissible, liability relating to an individual order may be limited to the amount paid for the affected purchase.

These limitations do not apply where liability cannot legally be excluded or restricted, including certain claims involving fraud, intentional misconduct, personal injury, or defective products.

All non-waivable consumer rights remain protected.

Governing Law

To the extent permitted by applicable law, these Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

Disputes relating to website use, purchases, or these Terms will be handled in accordance with applicable legal requirements.

Nothing in this section limits mandatory consumer protection rights or remedies available under applicable federal or state laws.

Changes to These Terms

We may revise these Terms to reflect changes in our products, website services, business practices, or legal obligations.

The latest version will be published on our website.

Updated Terms generally apply from their effective date. Orders already placed remain subject to the Terms applicable at the time of purchase unless otherwise required by law or agreed upon.

Continued website use after updates take effect constitutes acceptance of the revised Terms only to the extent permitted by applicable law.

Contact Us

If you have questions about these Terms & Conditions or need assistance with an order, please contact us.

East Ember Inc
Email: info@eastembertoys.com
Phone: +1 (775) 972-4558
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States