Shipping Policy

At East Ember Inc, we are committed to making your shopping experience simple and reliable. This Shipping Policy outlines how we prepare, ship, and deliver orders placed through our website.

Business Information

Company Name: East Ember Inc
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States
Email: info@eastembertoys.com
Phone: +1 (775) 972-4558

Shipping Area

We currently offer shipping within the United States only.

Delivery availability may depend on your location and the services provided by our shipping partners.

If an order cannot be delivered to the address provided, we will notify the customer and arrange a cancellation and refund when necessary.

Order Processing

Our online store offers a thoughtfully selected range of children's wooden toys, educational playsets, and creative learning products.

Most orders are prepared for shipment within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during busy shopping seasons, promotional events, or unexpected fulfillment delays.

Please note that processing time does not include the time required for shipping and delivery.

Shipping Methods

We work with established delivery providers to help ensure orders reach customers safely.

Depending on the destination and package requirements, shipments may be handled by USPS, UPS, FedEx, or other suitable carriers.

The shipping service selected may vary based on package size, weight, destination, and carrier availability.

Available delivery options will be displayed at checkout.

Shipping Costs

Shipping charges are calculated and displayed before you complete your purchase.

We offer free standard shipping on U.S. orders of $68 or more.

The minimum order value of $68 is calculated after discounts and before applicable taxes and shipping charges.

Orders below $68 are subject to the standard shipping fee displayed at checkout.

If expedited delivery is available, its additional cost will be shown before payment.

Applicable taxes and legally required fees, if any, are calculated separately and displayed at checkout.

Estimated Delivery Times

Estimated delivery information may be provided during checkout or after your order has shipped.

Delivery times depend on your location, the selected shipping service, and carrier operations.

Please remember that estimated transit times are separate from our 1–3 business day order processing period.

Weather conditions, holidays, transportation disruptions, and other circumstances may occasionally affect delivery schedules.

We aim to provide timely shipping, although delivery dates cannot be guaranteed unless specifically confirmed.

Shipping Confirmation & Tracking

Once your order has been dispatched, we will send a shipping confirmation email.

When tracking is available, your confirmation will include the relevant tracking details.

Tracking updates may take some time to appear after the carrier receives your package.

You can use the provided tracking information to follow your shipment's progress.

Shipping Address

Please ensure your shipping information is accurate before completing your order.

Your address should include all necessary details, such as the street name, building or apartment number, city, state, and ZIP code.

If you discover an error after placing your order, contact us promptly at info@eastembertoys.com.

We will try to make the necessary corrections before shipment, but address changes cannot be guaranteed once an order has been dispatched.

If a package is returned because of incorrect or incomplete address information, we will contact you to discuss available solutions.

Any additional reshipping charges will be communicated before proceeding.

Order Delays & Unavailable Items

Although we work to fulfill orders promptly, unexpected circumstances may occasionally affect product availability or shipping schedules.

If we cannot ship your order within the promised timeframe, we will notify you, provide a revised shipping date when possible, and explain your options.

You may choose to accept the revised shipping schedule or cancel the affected order for a prompt refund.

If a purchased item becomes unavailable, we will contact you and arrange an appropriate refund or other agreed solution.

Refunds will generally be returned to the original payment method, in accordance with applicable law.

Packaging & Product Protection

We take care in preparing our children's toys and play products for shipment.

Products are packed using suitable protective materials to help minimize damage during transportation.

Depending on the item, packaging may include protective wrapping, cushioning, sturdy cartons, or additional support.

Extra care may be taken with wooden pieces, movable components, and products containing multiple accessories.

Our goal is to help every order arrive in good condition and ready to enjoy.

Damaged, Missing or Incorrect Orders

If your package arrives damaged, contains the wrong product, or is missing an item, please contact our support team as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number

• A short explanation of the problem

• Photos of the product and packaging, when available

We recommend keeping the original packaging until the matter has been reviewed.

After assessing the situation, we will work toward an appropriate resolution, which may include a replacement, refund, or another suitable remedy.

All requests will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

Lost or Undelivered Packages

If your tracking status shows that your order has been delivered but you cannot locate it, please first check the delivery address and surrounding delivery area.

You may also contact the shipping carrier for additional information.

If the package remains missing, email us at info@eastembertoys.com with your order details.

We will review the shipment information and coordinate with the carrier when appropriate.

Any available replacement, refund, or other resolution will be determined based on the circumstances and applicable law.

Children's Product Information

Our collection includes wooden toys, educational activities, and imaginative play products designed for different age groups.

Some products may contain small components or accessories that require additional care during use.

Before purchasing, please review the product description, recommended age range, and any applicable safety instructions.

Adult supervision should be provided whenever recommended by the product manufacturer or safety guidance.

Policy Updates

East Ember Inc may update this Shipping Policy from time to time to reflect changes in our delivery services, fulfillment practices, or applicable requirements.

The most recent version will be available on our website.

Shipping Support

If you have questions about shipping charges, order processing, tracking, or delivery, our customer support team is available to assist you.

East Ember Inc
Email: info@eastembertoys.com
Phone: +1 (775) 972-4558
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States